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User Research

Start with people’s needs – not with what you want to sell. Their problem is your “why”. We’ll help you generate the necessary insights for improving the usability and usefulness of your service across an entire customer experience.

user-research

Project Sprints

Sprints make things happen quickly. We’ll design and facilitate sprints for you and your team in any project in any phase to accelerate your cycle of plan, do, check and act.

sprints

Organisational Transformation

(Digital) transformation is a journey, not an outcome. We’ll embark on that journey with you, identify all the right levers for change so you can tell the story of how you made your kind of innovative, agile culture emerge.

transformation-01

Workplace Transformation

Spaces that make sense serve a shared purpose within a set of organisational constraints (brand, business, building and behaviour). Only once you understand user needs, however, you begin with co-designing the workspace as such. At first the resulting space is no more than a minimum viable prototype you then systematically iterate into a meaningful work environment over time.

workspace-design