Design thinking is a human-centred approach to innovation that draws on the designer’s toolbox to integrate the needs of people, the possibilities of technology and the demands of business success. During this training, tailored to your specific business challenge, you and your team will learn how to iterate and implement creative, user-centred solutions.
This training on Service design is about taking a service, analysing its journey and making it meet the user’s and customer’s needs. It can be used to improve an existing experience or to create a new service from scratch.
Learn how to define spaces that make sense and serve a shared purpose within a set of organisational constraints (brand, business, building and behaviour). Only once you understand user needs, however, you begin with co-designing the workspace as such. At first, the resulting space is no more than a minimum viable prototype you then systematically iterate into a meaningful work environment over time.
Change is the only constant but it is never easy to guide your team from A to B. Learn how to prepare, equip and support individuals to successfully adopt transformation in order to drive organisational success and outcomes.
Trends and events have led to virtual work no longer being an exception but becoming accepted as normal. Although it has many advantages, such as efficiency and more freedom, it can be more challenging than a physical setting. Learn how to facilitate your team in a hybrid work environment.